Confession of a Reservation Officer:

If you haven’t worked in the hospitality industry, you probably don’t know how many bullshits we get from demanding customers with incredibly high expectations that are nowhere near realistic.

I’m working in a resort on an island located in East Coast Malaysia. During monsoon season we only run one boat per day and it is arranged according to tide levels but some of our guests will never understand why we are not able to accommodate to their preferred boat timings even after multiple explanations. Some even asked to run a “special boat” at a crazy low tide just for the two of them, without the intention of paying for the charter fees. Some complained that they are coming from the city 5 hours drive away from the port. Some told us that we are being unreasonable and rigid.

THEN SWIM. DIAL THE DOLPHIN HOTLINE AND ASK THEM TO COME GET YOU. OR DON’T COME. DON’T MAKE A BOOKING WITH US. FEEL FREE TO CANCEL YOUR RESERVATION. NO ONE ASKED YOU TO BOOK A STAY WITH US. YOU’RE WELCOME TO VISIT ANOTHER RESORT ON ANOTHER ISLAND THAT IS WILLING TO “BE MORE LENIENT” AND ACCOMMODATE TO ALL YOUR STUPID REQUESTS.

Sincerest S