To: I am really angry at my bank. They said that I would get an internal reverse authorization from the hotel for the bond money back
Me: You should have a Banking Ombudsman, or a Public Ombudsman, who is not overruled by anyone, who you can write to and make your complaint.
The Ombudsman’s powers are massive and all institutions quake when he gets involved, because he deals with companies and not individuals and therein is the answer. Banks will repay whatever you are owed, but at their own pace, because your money is “free money” not theirs and if they invest it for the best financial return to them, then they can make free interest on it, without it costing them anything – not just your $200, but all of the “other” transfers they are processing.
Leaving your bank for another one, suggests that you are not a “good” customer and other banks might not agree to you becoming their customer until they will find out what your personal rating is and if it is not “good” enough, they can refuse to take you on – which is why staying with your bank and doing things in a different way, like through an Ombudsman, is always going to be a better solution.
Good Luck in these troubled times.